Our Craftsmanship Guarantee

• A buckle could break due to a fractured iron casting. 
• Stitching may come undone due to faulty thread tension on the lock stitches. 
• A rivet could break on the seam of the bag, and the gusset could start splitting. 
• The shoulder strap could have a flay mark on the underside of the leather causing the strap to snap.

If something like this occurs, then you can return the satchel to our workshops and our craftsmen will repair or replace the Satchel as we see fit. Often we’ll even carry out repairs to a greater degree to ensure that the same thing doesn’t happen again such as replacing broken straps with a strengthened version at no additional cost to yourself because there’s nothing worse than having the same problem occur twice.

The extended guarantee we offer is a return-to-base (RTB) policy, but if you’re based in the UK, then we can send you pre-paid address label upon request. We always pay return postage fees for satchels that are deemed to be covered by the craftsmanship guarantee scheme – even internationally!

It’s important to understand the craftsmanship guarantee doesn’t cover wear-and-tear or neglect. Leather is a natural product and it will wear. Leather is a natural product, and it will wear. Over time, all leather will incur a patina as it is used. Just as the cuffs and sleeves on a jacket or the edges of a leather sofa will show signs of wear then so will your satchel. If you are not a fan of aged leather, then leather-care products will help sustain the pristine condition of your Satchel. Top Tip: For the best leather-care products for your specific leather then contact our team, and we can recommend some excellent products, but don’t forget to read our leather care guide too!

• Leaving the satchel in a damp location and it grows mould. 
• Leather being marked by a hungry dog-chewing on it.* 
• General scratches and marks from usage. 
• Losing your Satchel by carelessly leaving it on the underground train.* 
• Pigment cracking on areas of the satchel that are heavily used, like the buckles and fasteners.

* Yes, these are real-world examples of how people have tried to use the craftsmanship guarantee unsuccessfully. 

The rule of thumb we use to see if the satchel is covered under this extended guarantee offer is ‘Can the Satchel still be used for its purpose of carrying things in it?’ It can’t if the strap is broken or if there’s a big hole in the bag due to the gusset not being appropriately stitched.Even if your satchel isn’t covered under our 5-year guarantee scheme, all is not lost, because we do offer a full repair service too. If you need your Satchel repaired then contact our team, and we’ll make arrangements for the repair work to be carried out.